Shipping & Delivery Policy

RTJ Car Parts

At RTJ Car Parts, we aim to process and dispatch orders as quickly and efficiently as possible. Please read the following information regarding our shipping and delivery procedures.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received and confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

In some cases, additional processing time may be required for larger, specialist, or made-to-order items. If there is any significant delay, we will contact you using the details provided with your order.

Delivery Areas

We currently deliver throughout the United Kingdom. For deliveries to remote locations, offshore islands, Northern Ireland, or international destinations, additional shipping charges and delivery times may apply.

If you require delivery outside our standard delivery area, please contact us before placing your order.

Delivery Times

Estimated delivery times are provided for guidance only and are not guaranteed.

Typical delivery times are:

Standard UK Delivery: 2–5 business days
Large or bulky items: 3–10 business days
Special-order items: Delivery times may vary

Delivery times may be affected by factors outside our control, including courier delays, adverse weather conditions, public holidays, or supply chain disruptions.

Shipping Charges

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched. Customers are responsible for ensuring that the delivery address provided is accurate and complete.

Delivery of Vehicle Parts

Many of the products we sell are used automotive parts. Due to the size and weight of certain items, some deliveries may require special courier arrangements or pallet shipping services.

Please inspect all deliveries upon receipt. Any visible damage should be reported to both the courier and RTJ Car Parts as soon as possible.

Failed Deliveries

If a delivery cannot be completed due to an incorrect address, refusal of delivery, or failure to collect a parcel from a courier depot, additional delivery charges may apply for re-delivery.