Refund & Returns Policy

Our sole aim is to provide quality used car parts. There may be a time that a part needs to be returned to us. In the unlikely event you are not completely satisfied we offer a hassle free return’s policy. You can cancel the contract for your order within 14 working days starting from the day after you receive your order. Simply return the ordered item(s) unused within the timeframe for a refund.

Return postage charges are non-refundable unless your order was faulty or we sent the wrong part. We will refund only once the ordered item(s) have been returned and examined. All our items are security marked. Items purchased must be returned unused and intact.

In the unlikely event a part turns out to be faulty we will issue a refund once the part has been returned to us and examined.
Any faults arising on parts we have supplied will be exchanged. If no exchange replacement is available we will process and issue a refund within 48 hours, the time taken for the funds to clear in to your account is out of our control and is dictated by the bank and the card issuing company.

Our warranty covers the part only, RTJ Car Parts will not reimburse any labour costs / charges involved with fitting, removal and / or changing of parts supplied by the company, under any circumstances.
Any parts supplied by us which are modified or altered by the buyers in any way will not be covered by our guarantee and returns of such items will be considered at our discretion.

We try our very best to include as much images and clear description of the part along with all visibly part numbers, it is your responsibility to ensure the part you are buying is compatible for your car and all details and part numbers have been confirmed.

We always strongly recommend that all parts supplied are to be fitted by trained and qualified automotive technicians and mechanics. No liability can be accepted for malfunction, damage or injury caused by inappropriate fitting.

Once the goods have been dispatched the delivery price is non-refundable unless the item is found to be faulty or a mistake made on our side and the wrong part dispatched. Goods once signed for, are to be returned at the customer’s expense.
If you are turning a non-faulty item, then the cost of returning the item is your responsibility.
Please ensure you use a tracked service and a delivery service that insures you for the value of the goods.

We cannot refund for items lost in post being returned to us.
If the item is being returned due to the part(s) being faulty or the wrong part sent then we will cover the return postage costs. We will only refund the return postage costs if they are deemed to be reasonable for the item. Please always contact us first as we may be able to have the item collected from you at a lower cost.

Your refund is credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible (e.g. card has now expired or has been lost) please call us to discuss alternatives.

Refunds are processed within 48 hours of receiving the item(s) back.

The time taken to credit your account with the refund amount is totally dependent on the card issuing company and the banks and is out of our control.

We cannot accept returns if our security markings are no longer visible or if the part has been tampered or dismantled in any way or if the returns have been damaged due to incorrect fitment.

Our sole aim is to provide quality used car parts. There may be a time that a part needs to be returned to us. In the unlikely event you are not completely satisfied we offer a hassle free return’s policy. You can cancel the contract for your order within 14 working days starting from the day after you receive your order. Simply return the ordered item(s) unused within the timeframe for a refund.

Return postage charges are non-refundable unless your order was faulty or we sent the wrong part. We will refund only once the ordered item(s) have been returned and examined. All our items are security marked. Items purchased must be returned unused and intact.

Please post any returns to:

RTJ Autos, 2 Gorsey Brow, Off Gorsey Mount Street,
Stockport, Cheshire.
SK1 3BT